All the information displayed, transmitted or carried by Wockhardt Hospitals Limited and its related websites including, but not limited to, directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like, collectively the "Content", are protected by the copyright and other intellectual property laws and be informed that the content of the same is not intended to be a substitute for professional medical advice and not for solicitation of business. The Content is owned by Wockhardt Hospitals Limited, its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Wockhardt Hospitals Limited website and not to alter the content in any way. Permitted Use you may take a single copy of the Content displayed on the Wockhardt Hospitals Limited for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission. The information provided in this site for the sole purpose of disseminating health information for public benefit.
General Disclaimer and Limitation of Liability
Wockhardt Hospitals Limited website does not represent or endorse the accuracy, completeness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the website. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.
Wockhardt Hospitals Limited makes no warranty or representation whatsoever regarding the website or any content, advertising services or products provided through or in connection with the website.
Wockhardt Hospitals Limited expressly disclaims any and all warranties, express or implied, including, without limitation without limiting the foregoing, Wockhardt Hospitals Limited shall not be liable to you or your business for any incidental, consequential, special, or punitive damages or lost or imputed profits or royalties arising out of this agreement or any goods or services provided, whether for breach of warranty or any obligation arising there from or otherwise, whether liability is asserted in contract or tort (including negligence and strict product liability) and irrespective of whether you have been advised of the possibility of any such loss or damage. Each party hereby waives any claims that these exclusions deprive such party of an adequate remedy.
You acknowledge that third party product and service providers advertise their products and services on the Wockhardt Hospitals Limited website. Wockhardt Hospitals Limited forms partnerships or alliances with some of these vendors from time to time in order to facilitate the provision of these products and services to you. However, you acknowledge and agree that at no time is Wockhardt Hospitals Limited making any representation or warranty regarding any third party's products or services, nor will Wockhardt Hospitals Limited be liable to you or any third party for any claims arising from or in connection with such third party products and services. You hereby disclaim and waive any rights and claims you may have against Wockhardt Hospitals Limited with respect to third party products and services, to the maximum extent permitted by law. Further you agree that to use the Site and contents thereof only for lawful purposes.
If you have any questions about your privacy on our website, or our use of your personal data, please contact us.
Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.
1. What information do we collect about you and how do we collect it?
1.1 We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request, such as when you contact us, register an account on our website or undergo an online consultation and purchase the products available on our platform. Certain identifiers will be collected by us automatically, and some identifiers will have to be fed by you directly. We are enumerating the list as the following.
1.2 Information collected by us:
We may collect personal information about you whenever you use our Services, such asby doing the following, some of the following categories of information are collected directly by us, and some are provided by you directly for the performance of certain functions:
• accessing our Website by means of any web browser;
• enquiring about our products or services;
• initiating and maintaining correspondence with us via the use of telephone, text messages, writing by post or emailing us [NOTE TO COMMENT: Do we use all the modes marked here?];
• enquiring about, or applying for, job vacancies.
This information may include but may not be limited to the following:
• Identification information, such as your full name and title, date of birth, age, gender;
• Contact information, such as your postal address, email address and telephone numbers;
• Information about your health, including your current health and wellbeing status, your medical history and records, and details of any medicines or treatment that you are presently undergoing, or underwent;
• Additional information relevant to your use of our Website and Services, such as your marketing preferences, survey responses and feedback
We understand that any information concerning your health is particularly sensitive (known as “special categories” of personal data in certain jurisdictions). We take extra precautions to ensure that such sensitive personal data is kept secure and confidential and we will only retain this data for as long as necessary for the purposes for which we collect it.
1.3 Information we collect about you from our Website.
• Which pages you access, view and which links you follow;
• Your IP address and general location;
• Details of the hardware and software that you are using to access the website;
• Any passwords that you use on our website;
• A device identifier (cookie or IP address) for fraud prevention;
• URL and time stamps;
• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web logs and other communication data.
[NOTE TO COMMENT: Please add, alter.]
1.4 You must be at least 18 years old to use our website and services. We do not knowingly collect any personal data relating to children, and persons below the age of 18 years may not be permitted to make avail of our Services.
1.5 You may choose to unsubscribe from our Services, correspondence trail, marketing campaigns at any given time. You will have to follow the procedure mandated under your account settings and may reach out to us at [insert e-mail address for any specific queries].
1.6 Information we collect about you from other sources
We may collect information about you from other sources. This may include the following:
• Publicly available information;
• Information you have shared publicly, including on social media (particularly in respect of job applications);
• Information from your other healthcare providers (only with your consent, or where it is necessary for us to provide our service or comply with our legal obligations) [NOTE TO COMMENT: Please confirm.]
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.
1.7 Information we receive about you from other sources
Sometimes you will have given your consent to other websites, services or third parties to provide information to us.
This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data.
It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.
2.1 A cookie is a small text file that is sent by a website server to your browser and stored on your computer. Cookies allow website operators to accumulate useful information, such as whether the computer (or its user) has visited the site before. Cookies are needed for a number of functions which make websites work, or work more efficiently, and they can provide information to website owners about how you use their website. Cookies can also be used to show you adverts that are relevant to you, based on your browsing habits, to personalize your user experience.
We use both persistent cookies (which expire on a specified date) and session cookies (which expire when you close your browser).
2.3 You decide which cookies we use
You can configure cookie settings in your web browser. You can find out more about how to do this at the following links:
• IE and Edge
However, please bear in mind that if you don’t allow us to use certain cookies, it may prevent you from accessing parts of our website or result in a loss of functionality which degrades your experience of the website.
3. Marketing Preferences.
We may use your information to identify and tell you about our products or Services that we think may be of specific interest to you. We will only do this where you have separately informed and consented to to receiving marketing communications, such as where you subscribe to our newsletter. You may update your preferences at any time by Contacting Us.
We may also use your information to invite you to participate in patient feedback surveys and other market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.
Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or Services that you have purchased from us, nor will it affect any quotes for products or Services you buy in future.
4. Sharing your information with third parties.
We may share your data with selected third parties. For example, we may share your information with:
• Any service provider which maintains our service infrastructure. They will only access your data in the event that there is a problem with your order which needs to be resolved.
• Our payment service provider, to process payments on our behalf. We will share your full name, address, phone number, email address and details of your order for this purpose. Our payment provider will collect and process your payment details; we will not store or have access to your full credit or debit card details.
• Any parcel transfer service that receives your parcel from our pharmacy and passes it on to our shipping partners. We will only share your full name, postal address and phone number or email address.
• Third party couriers in order to arrange delivery or your order. Again, we will only share your full name, postal address and phone number or email address.
• Our RMPs, they will have access to all the health and medical information you provide.
• Contact management systems, to send emails, instant messages, social media messages and SMS messages.
There are certain other exceptional circumstances in which we may disclose yourinformation to third parties. This would be where we believe that the disclosure is:
• Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings.
• Necessary to protect the safety of our employees, our property or the public.
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organizations for the purposes of fraud protection and credit risk reduction.
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.
5. How long do we keep your personal information?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, such as where you register an account as a patient on our website, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
Generally, we may retain personal data relating to prescriptions issued and dispensed and other care records for a period of 10 years.
In all other circumstances (such as where you contact us without making a purchase), we will keep your information for a period of no more than 3 years.
6. How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
We try to ensure that all information you provide to us is transferred securely via the website (always check for the padlock symbol in your browser, and “https” in the URL, to ensure that your connection is secure).
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
7. What rights do you have in respect of your personal information?
If you require any further information about your rights as explained below, or if you would like to exercise any of your rights, please contact us.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
• Why we have been using your information.
• What categories of information we were using.
• Who we have shared the information with.
• How long we envisage holding your information.
In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs. Please contact us to request access to your data.
You have the right to correct any inaccurate or incomplete personal data
If you believe that any of the information we hold about you is inaccurate, incomplete, or out of date, you have the right to require us to rectify that information. You can update or change your personal information in the patient area on our website. Alternatively, please contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
• The information is no longer needed for the original purpose that we collected it for
• You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
• You object to us using your information and we have no overriding reason to keep using it
• We have used your information unlawfully
• We are subject to a legal requirement to delete your information
In these situations you have the right to require us to delete your personal data (although please be aware that we may be required to retain certain information in order to comply with our legal obligations). If you believe one of these situations applies to you, please contact us.
You have the right to have your data transferred to you or a third party in a common format
Also known as data portability, you have the right to require us to transfer your personal information, in a structured, commonly used and machine-readable format, either to you or to another service provider.
If you would like us to do this, please contact is. There is no charge for you exercising this right.
You have the right to withdraw your consent
In most cases, we do not require your consent to use your personal information in the ways set out in this policy. However, where we do rely on your consent (such as where you subscribe to our newsletter), you have the right to withdraw that consent at any time. You can use the “unsubscribe” links in any of the communications that we send you, or contact us to withdraw your consent.
This version was last updated on [insert date]and historic versions can be obtained by contacting us.
9. Contact Us.
If you have any questions about your privacy or our use of your personal data, please contact our Data Protection Officer at : G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051
Terms of Service
This website is owned and operated by [insert entity name] (Company, we, us, our). Use of the Website is offered to You, subject to acceptance of all the terms, conditions and notices contained in these Terms including applicable policies which are incorporated herein by reference, along with any amendments / modifications made by Company at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service(s).The Company provides you with <>services which include but are not limited to <>, provision of content, access to medicines as sought by you (Services).
1.1 In order to avail our Services, you must be of 18 years of age or older, or the age of majority in your country.
1.2 Utilizing Services provided by us is only for your personal and non-commercial use and should not be shared with other individuals otherwise.
1.3 As the nature of Services meted out to you is highly sensitive in nature and is specific to your interactions with us, your representations to the consultants working with the Company, and your requirements, you shall only use the advice, prescriptions, and consultations provided to you, for your own purposes only.
1.4 You agree to use all our Services, in accordance with the applicable laws, rules and regulations, or any other specific restrictions on the use of the Service or content therein.
1.6 To find more information about our Services, or if you need any assistance with our Services, please write to us at [insert designate e-mail address].
1.7 You further agree not to reproduce, distribute, modify, display, perform, archive, publish, license, create derivative works from, offer for sale, or use (except as expressly authorized under the Terms) content and information contained on or obtained through our service. You also agree not to: circumvent, remove, degrade, deactivate or thwart any of the contents of our service; use any robot, spider, scraper or other means to access our service. You also agree not to decompile, reverse engineer, and disassemble any software or other products or processes accessible through our service. You further agree not to insert any code or product or manipulate the content of our service in any way; or use any data mining, data gathering or extraction method. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our service. We may terminate or restrict your use of our service if you violate these Terms or engaged in any illegal or fraudulent use of our service.
1.8 You must note that content published on our Website is purely informational in nature and is not to be treated as medical advice without express and warranted consultations with professionals available on our website, or otherwise. If you are seeking medical help and treatment, you must ensure that such flows from an appropriately qualified practitioner and must not indulge in prescribing contents made available on the Website to anyone.
1.9 The professionals who may be reached out to you by virtue of interactions enabled by our Website, are registered medical practitioners, and registered pharmacists [effectively registered in their jurisdictions, and possess valid license to practice].
1.11 The Company shall not be, in any event, held responsible or liable for any damages arising out of such content by third-parties.
1.12 The Company does not recommend any specific registered medical practioner(s), tests, products, opinions or other information that may be mentioned in the Website. Reliance on any information provided on the Website is solely at Your own risk. You shall call Your nearest doctor/hospital or any related helpline in case of any medical emergency.
1.13 The Services are not for use in medical emergencies or for critical health situations and may not be best solution where a face-to-face consultation is required. Hence, we discourage any delay in seeking advice from Your doctor on account of something that You may have heard/viewed on the Website.
1.14 Further, the Company shall not it is Your responsibility for ensuring that the information submitted is accurate and the Company shall not make any effort to validate any information provided by You for using the Services with respect to content,
1.15 The opinions, statements, consultation provided by the third party medical practitioners through the Website shall not reflect the opinions of the Company, its affiliates etc. The Company makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by the Company employees. The Company is not responsible for transmission errors, corruption of data.
2. DISCLAIMER AND LIMITATION OF LIABILITY
2.1 To the maximum extent permitted by law, we will not be liable in any way for any loss or damage suffered by you through use of or access to this website, or our failure to provide this website. Our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide this website or any part of it, or for any problems with this website, which cannot be lawfully excluded, is limited, at our option and to the maximum extent permitted by law, to resupplying this website or any part of it to you, or to paying for the resupply of this website or any part of it to you.
2.2 Company is providing this service to the User simply as a matter of convenience. Company expressly disclaims any claim or liability arising out of the provision of this service. User agree and acknowledge that he/she shall be solely responsible for his/her conduct and that Company expressly reserves the right to terminate his/her rights to access/use the service at any time it deems fit.
2.3 Company, its affiliates or employees shall in no way be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data or any other intangible losses arising out of or in connection with the access to or usage of the Website.
2.4 Company assumes no liability whatsoever for any monetary or other damage suffered by User on account of any delay, failure, interruption, or corruption of any data or other information transmitted or any interruption or errors in connection with the use and operation of the Payment Gateway service.
2.5 Company will not be liable for any failures in the external link or for any fraud perpetrated either at the payment gateway and/or at the Payment Service Provider’s end that could take place during or after the time of User making payment.
2.6 Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by User, Company does not in any way guarantee that the use of the Website will not result in theft and/or unauthorized use of data over the Internet.
2.7 Any dispute relating in any way with User’s visit to this Site or usage thereof shall be submitted to the exclusive jurisdiction of the courts at Mumbai.
3. Interaction with RMPs.
3.1 Your interaction with the RMPs on our Website, and through our Services is governed by the applicable laws and our contractual engagement with the RMPs.
3.2 You hereby agree and undertake to provide the necessary and accurate information pertaining to your health and medical condition to the RMPs during the course of your interaction with them.
3.3 You further agree and undertake to ensure compliance with the instructions of the RMPs, including the health education, counseling and prescription made to you. Should you deviate from such prescription, health education and counseling, neither the Company nor the RMP will be liable for any adverse situation arising thereof, should it be determined that the adverse situation is attributable solely to your deviance.
3.4 You are hereby undertaking that in case of a medical emergency, you will not rely on the Services for treatment, but agree that as per the applicable laws and per medical ethics, the RMPs or the Services may only be helpful to the limited extent of first aid, or life saving measures. You must ensure that in case of a medical emergency you seek urgent and immediate medical attention in a nearby physical facility, or with a locally and physically available RMP.
3.5 [insert details of types of interactions]
4. SUSPENSION, TERMINATION AND CANCELLATION
4.1 You hereby agree that we have the right to immediately suspend access to the website if we suspect any violation of the Terms or any applicable laws & regulations. The Company shall have the right to keep and use data related to the website.
5. Governing Law
5.1 These terms shall be governed by the laws of India, without regards to any conflict of law provisions, and for resolution of any dispute arising out of your use of the Services.
6.1 If any provision or provisions of these Terms, shall be held to be illegal, invalid, or, unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.